Our PROcess

How we make PROviding workplace refreshments effortless.

Let’s talk

The Provender approach

From your first contact with us through to regular servicing, we've designed a seamless experience that puts your needs first. Our proven process means you can focus on what matters most while we take care of keeping your team fuelled and happy.
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01

 

Connect

You reach out to us, we respond the same business day to understand your workplace culture and specific needs.

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02

 

Consult

A dedicated Provender team member comes to your site to assess your space, discuss options and understand your team's preferences.

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03

 

Customise

We create a tailored proposal outlining the perfect solution for your workplace, including machine types, range and product pricing.

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04

 

Confirm

After reviewing your customised plan together, we finalise the details and send your contract for electronic signature.

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05

 

Create

Machine preparation begins immediately after confirmation, with installation typically within 1-2 weeks.

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06

 

Care

Once installed, our PROactive service model ensures you never have to worry about maintenance or restocking. We're already there before items run out.

We've turned vending on its head.
proactive partnership

PROactive partnership

We’re mind readers (almost). Our smart vending machines predict when restocking is needed, and we handle it all. No effort from you, no empty machines—just seamless snacking, always.

refreshment shop

One-stop refreshment shop

One call does it all. From fresh food and barista-quality coffee to drinks and snacks, we integrate all your workplace refreshment needs under one reliable provider.

powerful service

Local, personal & powerful service

You get the best of both worlds – friendly local teams who know your name (and your favourite snacks), backed by our nationwide network for an all-around consistent and dependable service.

“The Micro Market has transformed our sites, significantly increasing capacity and food variety. Fresh Food sells exceptionally well because of thee diverse options which is crucial for our diverse workforce.”
Amazon Australia
"Linfox operates around the clock, so unattended retail is key for our employees, along with affordability."
Linfox
"When Provender introduced its Fresh Food range in 2023, the consumption of these products tripled, and the net sales yield has doubled."
BevChain
"100% of survey respondents love the convenience of the Micro Market"
Harvey Norman
"The installation of the new Micro Market by Provender, especially the introduction of the fresh food range, has had a profoundly positive impact on our workplace. It has not only improved the quality of our team's dietary choices but has also contributed to increased productivity and a more positive and energetic work environment."
Eastlink
"We are really happy with the fresh food in the Micro Market and thrilled with our filler, Kevin, who is here three times a week to restock the fridges and maintain the Micro Market."
Aline Pumps
“Wait time for meals has been significantly reduced due to the ease of access and proximity of the Micro Market to our staff.”
ING

provender proactive logo solutions for every space
vending-machine

Vending machines

On-site essentials, perfectly stocked! From fresh meals and snacks to tech accessories and personal care items—all customised to your preferences. Enjoy 24/7 access to quality products that keep your team energised and equipped. Ideal for medium to large-sized locations that value convenience and choice.

Get convenience

Micromart

Micro markets

Forget sad cafeterias and limited options! Our micro markets transform larger workplaces with an impressive array of fresh meals, healthy choices and grab-and-go essentials. The sleek self-service design doesn't just feed your team 24/7—it draws them back on-site while slashing your food service costs. All the workplace culture points, none of the management headaches.

Get market variety

Lavazza coffee machine

Coffee vending

Quality coffee without the queues or cost-hikes. Choose from compact single machines with multiple brewing options or expand to full beverage stations with customisable milk and flavour selections. It’s barista-quality coffee, tailored to your taste preferences.

Get caffeinated

smart fridge

Smart fridges

Our AI-powered fridges offer a seamless grab-and-go experience—no queues, no buttons, no hassle. With cashless QR checkout and real-time product tracking, your team can enjoy fresh food and drinks anytime. Perfectly curated, proactively restocked and always ready when you are. Ideal for high-traffic workplaces that value speed and quality.

Get smart

Hungry for better workplace solutions? 

Take your first step toward workplace hero status—zero effort required.