FAQs
Your questions answered
Your Refreshment Guide
We've compiled the most common queries about our vending machines, micro markets, and coffee solutions to help you make informed decisions about your workplace refreshment needs. If you can't find what you're looking for, contact our team and they’ll be able to answer your questions.

Vending Machine FAQs
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Can I choose what products go in the machine?Yes! You can select products from our catalogue to match the preferences of your employees and customers. If a specific item isn’t available, we’ll work with you to source and supply it.
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Does Provender offer healthy vending options?
Absolutely! We’re a leading provider of healthy vending solutions, working closely with State Health Departments to meet compliance standards. Our range includes 4+ Star Health Rated food and drinks, offering affordable, nutritious choices for workplaces.
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How long does delivery take?
Once we’ve finalised your machine size, model and product selection, delivery typically takes 2 to 10 business days.
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Can I brand the vending machine with my company’s logo?
Yes! We can wrap the machine with your branding or décor. Simply provide the artwork, and we’ll handle the rest.
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Where can I put my vending machine?
Vending machines take up less space than you might think. Placing yours in high-traffic areas will maximise its usage and create a productive and satisfying environment for all.
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How much electricity do vending machines use?
All our machines feature energy-saving technology to keep power consumption low. They require electricity to illuminate displays and refrigerate food and drinks, but are designed for efficiency.
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Is Provender food safety certified?
Yes! We are HACCP-certified, ensuring strict food safety procedures to identify, evaluate and control potential risks.
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Do your machines accept cashless payments like Apple Pay?
Yes! Our machines support tap-and-go payments, such as Apple Pay, WeChatPay, AlliPay, Google Pay, American Express and contactless credit or debit cards.
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What is the credit card processing fee for vending machine purchases?
A flat 20c surcharge per transaction applies to credit and debit card purchases. This fee helps cover transaction costs. For more details, download our full overview here.
Micro Markets FAQs
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Can we customise the layout and design of the market?
Absolutely! We’ll work with you to find the ideal location—typically a shared space your employees already use. Based on your needs and available space, we’ll design a setup that combines fridges and market-style display racks to create an inviting, efficient and easy-to-use layout.
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What do I need to get started with a Micro Market?
All you need is:
- A dedicated space for the market
- Power points for fridges, the self-checkout kiosk, and security cameras
- An internet connection to process payments and support remote monitoring
And that’s it—we’ll take care of the rest!
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Is the Micro Market really free?
Yes! We provide all equipment and fixtures, stock and restock fresh food and drinks as needed, and even install security cameras to keep an eye on the space—all at no cost to you.
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What technology ensures a seamless experience?
Our self-checkout kiosks work just like supermarket self-service checkouts—simply scan, tap and pay. We accept all major cards and mobile payments, so there’s no need for cash. Plus, built-in remote monitoring alerts your vending operator when stock needs replenishing, ensuring your market is always ready to go.
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What kind of customer service and support do you offer?
You’ll have a dedicated operator for your site who remotely monitors sales and stock levels. They also conduct regular on-site checks, restock items and handle maintenance. Whether you want to update your food selection, run a promotion, or make enhancements, you’ll always have a single point of contact to support your needs.
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How frequently are micro markets restocked?
The beauty of our PROactive approach is that we're there before you need us. Your dedicated operator will restock your micro market based on your team's consumption patterns, adjusting frequency as needed to ensure fresh options are always available.
Coffee Vending FAQs
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Do you offer coffee machines for workplaces?
Yes. We provide coffee vending machines and solutions tailored for offices of all sizes.
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What types of coffee can be served?
A range of premium coffee options, from barista-style to instant, to suit your staff’s tastes.
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Is servicing included?
We offer full-service solutions, including restocking and maintenance.
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Can I buy or lease a coffee machine?
Yes. We offer flexible options to buy or lease coffee machines, so you can choose what best suits your business needs and budget.
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How do I choose the right coffee machine for my workplace?
Our team can help assess your staff size, coffee preferences, and budget to recommend the best machine for your office.
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Do you provide coffee supply and delivery?
Absolutely. We supply premium coffee and can schedule regular deliveries to keep your workplace stocked.
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What businesses do you work with?
We provide coffee solutions for offices, hotels, healthcare facilities, schools, hospitality venues, and more across Australia.
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Can the coffee machines handle high-volume use?
Yes. Our commercial-grade machines are designed for busy workplaces and can serve large teams reliably throughout the day.
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Do you offer installation and training?
Yes. We handle professional installation and can train your staff to ensure smooth, hassle-free operation.
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Which areas of Australia do you service?
We deliver and service nationwide, including Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional locations.