Privacy Policy

Provender Australia Privacy Policy

 

Provender Holdings Australia Pty Ltd (ABN 70 626 241 423) (Provender, we, our, us) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, handle, use, disclose, and secure your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and recent changes introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth).

Please read this Privacy Policy carefully before using our website (www.provender.au) or engaging with our products or services.

  1. Personal Information We Collect

We may collect the following types of personal information:

  • Name, address, email, telephone number
  • Company details and business information
  • Payment information and billing details
  • Information collected via vending units, micro-market kiosks, apps, or digital portals
  • CCTV footage at micro-market locations or client sites
  • Information about franchisees, suppliers, and their representatives
  • Data collected through automated decision-making systems (e.g., loyalty programs, promotional targeting)
  • Information relating to children (if relevant locations include schools or child-focused venues)

 

  1. How We Collect Your Information

Personal information may be collected through:

  • Direct interactions (via phone, email, online forms, appointments, subscriptions)
  • Automated collection (via cookies, analytics, vending machines, micro-markets)
  • Franchisee data submissions and performance reports
  • Third-party partners (payment gateways, marketing affiliates)

 

  1. How We Use Personal Information

We use your personal information to:

  • Provide and improve our products and services
  • Process and fulfil orders and transactions
  • Manage relationships with franchisees, suppliers, and business partners
  • Administer promotions, loyalty programs, and marketing communications
  • Conduct business analytics and enhance customer experience
  • Comply with legal, regulatory, and contractual obligations

We will only use personal information for the purpose for which it was collected or as permitted under applicable privacy laws.

 

  1. Automated Decision-Making Transparency

Provender utilises automated systems for decision-making in certain contexts (e.g., allocating promotions, managing inventory, and generating customer insights). Where automated decisions could significantly affect your rights or interests, we commit to:

  • Clearly explaining the nature of these automated processes upon request.
  • Providing options for human review of automated decisions that impact you.
  1. Children’s Privacy

Provender services may occasionally operate in schools or child-focused locations. We take special precautions with any personal information related to children, adhering strictly to the upcoming Children’s Online Privacy Code:

  • Information about children is only collected with clear necessity and explicit parental or guardian consent.
  • We implement additional protections for children's data, including secure storage and restricted access.
  1. Disclosure and Sharing of Personal Information

We may share personal information with:

  • Franchisees and internal staff strictly on a need-to-know basis
  • Trusted third-party providers (payment processors, cloud storage providers, analytics partners) who maintain adequate data protection standards
  • Regulatory bodies or law enforcement agencies when legally required

Any international transfer of your personal information will comply with the Australian Government’s requirements for offshore data handling. Our cloud and technology providers (e.g., Microsoft Cloud) are based in jurisdictions officially recognised as offering equivalent data protection standards or have binding contracts ensuring compliance with Australian standards.

  1. Social Media and Anti-Doxxing Compliance

Provender strictly prohibits the sharing of personal information publicly or via social media platforms without explicit consent. Franchisees and staff receive training on compliance with anti-doxxing laws introduced in 2024. Breaching these obligations is subject to disciplinary action and could constitute a criminal offence.

  1. Data Security

We take comprehensive steps to secure your personal data, including:

  • Encryption and secure cloud-based storage solutions
  • Access controls limited to authorised personnel
  • Regular data security training for staff and franchisees
  • Periodic audits and compliance checks
  • Appropriate data retention and disposal policies
  1. Data Breach Response

We have implemented a robust data breach response plan in line with the Notifiable Data Breaches Scheme, including:

  • Immediate containment and assessment measures
  • Prompt notification to affected individuals and the Office of the Australian Information Commissioner (OAIC), when required
  • Post-incident reviews and mitigation steps
  1. Accessing, Correcting, and Managing Your Information

You have the right to:

  • Request access to personal information we hold about you.
  • Request corrections to your personal information if you believe it is inaccurate, incomplete, or outdated.

Please send your requests to our Privacy Officer using the contact details provided below. We may request identification to verify your identity before processing any such request.

  1. Complaints and right to Sue

If you believe your privacy has been compromised or that Provender has breached your privacy rights, you can lodge a complaint with our Privacy Officer at:

  • Managing Director
    Provender Holdings Australia Pty Ltd
    80 Vore Street, Silverwater NSW 2128
    Email: enquiry@provender.au
    Phone: 1800 121 111

We will investigate promptly and attempt to resolve your issue within 30 days. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Under reforms effective June 2025, individuals have the right to bring legal action against Provender for serious breaches of privacy resulting in emotional distress or harm. We encourage you to contact us directly to resolve any issues before pursuing legal remedies.

  1. Franchisee Data Compliance

Provender franchisees are contractually obligated to comply with our Privacy Policy and applicable privacy laws. Franchisees regularly receive privacy compliance training, are provided clear operational guidelines, and are subject to periodic audits to ensure ongoing compliance.

  1. Updates to This Policy

We regularly review this Privacy Policy to ensure ongoing compliance with evolving privacy laws. The most current version will always be accessible on our website. Continued use of our website or services constitutes acceptance of the latest version of this Privacy Policy.

  1. Contact Us

If you have questions or need clarification about this Privacy Policy, please contact our Privacy Officer:

  • Managing Director
    Provender Holdings Australia Pty Ltd
    80 Vore Street, Silverwater NSW 2128
    Email: enquiry@provender.au
    Phone: 1800 121 111

Last updated: 20 May 2025