Vending Machine & Micro Market Feedback FAQs

• How do I report an issue with this machine or micro market?

  Simply complete the form on this page with your details and a description of the issue. Our team will receive your ticket and follow up promptly.

• What kinds of issues should I report?

  Please let us know if a product didn't dispense, if you were charged incorrectly, if a product is out of stock or poor quality, or any other problem you experienced.

• What happens after I log a fault?

  Once you submit the form, our service team reviews your ticket and will arrange a solution—this might include a refund, restock, or technician visit.

• How long does it take to resolve an issue?

  We aim to respond quickly. Most issues are reviewed within one business day, and we’ll keep you updated on the resolution.

• Can I request a refund for a failed transaction?

  Yes. If you paid and didn’t receive your product or were overcharged, please provide details in the form so we can organise a refund.

• What information should I include in my report?

  Include the machine location, time of issue, what happened, and any payment details if relevant. The more detail you provide, the faster we can help.

• Who can I contact if I need more help?

  If you need further assistance, you can also call our customer service team. Contact details are provided on this page for your convenience.

• How can I leave a Google review about my experience?

  We’d love to hear your feedback! If you’ve had a great experience with our service, please use the link on this page to leave us a Google review. Your support helps us continue to deliver excellent service to all our customers.

• Provender Credit Card Processing Fee Explained

  Provender has a surcharge on purchases made with a Credit or Debit card from our vending machines . The surcharge is 20c per transaction and not a certain percentage of the purchase amount. This 20c transaction fee does not cover the full transaction cost we are charged for each transaction as outlined below. For more information, download our overview here.